Frequently asked questions
How do I delete my account?
Open Settings and choose Delete account. If you cannot sign in, email privacy@madreiga.com from the address on the account. Some security, payment, backup, or legal records may be retained for a limited period as described in the Privacy Policy.
I cannot sign in or my saved data is missing.
Confirm that you signed in with the same email as before. Reading progress, bookmarks, saved lessons, study plans, and notification settings sync after sign-in; changing the interface language does not create a separate account. If the issue continues, send support the account email and the page where the problem appears.
A book, source, or daily lesson is not loading.
Check your network connection and refresh the page. Some source views depend on upstream text and calendar services, so a temporary outage can affect loading. If it persists, send the ref, book name, date, and a screenshot.
Why are zmanim or calendar details wrong for my location?
Check the saved city or coordinates, timezone, and zmanim calculation profile. The Israel/Diaspora setting can change holiday and Torah-reading details, but nusach does not change the astronomical calculation. If a result still looks wrong, send the city, date, displayed method, and the specific time or calendar item.
Notifications are not arriving.
Check browser or device notification permissions, then confirm the reminder is enabled in Madreiga Settings or Notifications. On mobile, operating-system battery and focus settings can also suppress reminders.
How do AI tokens and paid plans work?
Free and paid plans have different daily AI allowances. The current allowance, price, renewal terms, and any one-time token pack are shown in the app and at checkout; no public support article overrides those terms. If a completed purchase does not appear, reopen Settings and use Manage subscription, or send the payment receipt to support.
How do I cancel or change a subscription?
Open Settings, choose Manage subscription, and complete the change in the payment provider's customer portal. Review the effective date, renewal status, and any refund information shown there before confirming.
How do I report a content or attribution issue?
Email support@madreiga.com with the page URL, source ref, what appears wrong, and the correction you believe is appropriate. For halachic disagreements, include the source or teacher you are relying on so we can review carefully.